Services · Support
Post‑Launch Support — Ensuring Product Growth
Monitoring, incidents, releases, and roadmap enhancements. We define SLA and escalation channels.
Release is not the finish line. We keep the product stable in production and plan improvements without chaotic ‘fire‑fighting’ fixes.
What’s Included
- Availability and key metric monitoring
- Incident management and postmortem
- Regular releases and hotfix process
- Small backlog of enhancements within the package
- Dependency updates and security
- Knowledge transfer to the client’s new team (on request)
Formats
- Support package with SLA (response / resolution)
- Dedicated development team (retainer)
- Audit of the current product before taking on support
Industry solutions
Corporate
- Pain point
- Regulations in folders, requests without SLA, onboarding via “ask a colleague”.
- What we build
- Portal, knowledge base, service desk and optionally AI on top of vetted documents.
- Impact
- Faster answers to common questions, lower load on HR/IT, transparent internal SLA.
Enterprise ops
- Pain point
- Critical processes in Excel, ad‑hoc integrations, no end‑to‑end task status.
- What we build
- Operational workspaces, workflow, API to ERP/CRM and KPI dashboards.
- Impact
- Predictable operation cycle, accountability audit, scaling without linear staff growth.