Terms of Use

By using the website — viewing pages, following links, filling in forms — you confirm that you have read and accept these Terms. If you do not agree with the Terms, please stop using the website.

Processing of personal data you submit through forms and communication channels is governed by the Privacy Policy. By submitting a request, you also confirm your consent to data processing as described in the Policy.

The website is informational: it presents information about X-Labs.kz services, industry experience, working processes, publications and project examples. The website is not an online store and does not accept online payments.

Website materials, including service descriptions, timeline and cost guidance, solution examples and the phrase “free project spec”, are for general information only and do not constitute a public offer. Prices, scope, timelines, warranties and other material terms are agreed individually and set out in a contract.

We may update the website content, change the page structure and add or remove materials at any time without prior notice.

The contact form and the brief form are intended for requesting contact and a preliminary discussion of your task. Submitting a form means asking for a consultation and, if enough information is provided, for a solution outline. It does not create a contract for development, implementation or support.

Estimates, recommendations and draft technical specifications we may send after a request are preliminary until a contract is signed. We are not obliged to accept a request and may decline to respond if the request is incomplete, promotional, or violates these Terms or the law.

Please provide accurate contact details. If you share information about your employer or client, you confirm that you are entitled to do so. Confidentiality of project materials before a contract is signed is ensured within reasonable limits; if needed, the parties sign a non-disclosure agreement (NDA).

Texts, structure, design, graphic elements, logos, photos, illustrations, service descriptions and other website materials belong to X-Labs.kz or are used with the permission of their owners. Client trademarks and designations appearing on the website belong to their respective owners and are used with their permission or for informational purposes.

Materials in the “Case studies” section — descriptions, screenshots, diagrams — are published by X-Labs.kz with the consent of the project owners.

Copying, reproducing, distributing, adapting or otherwise using website materials without the prior written consent of X-Labs.kz is prohibited, except as expressly permitted by the laws of the Republic of Kazakhstan, including lawful quotation with attribution.

The “Case studies” section presents projects that X-Labs designed and launched. The descriptions illustrate the nature of the tasks and approaches; they do not cover the full scope of work and do not guarantee an identical result in another project.

Screenshots, wording and feature lists may be simplified or reflect the state as of the publication date. Links to product websites and App Store and Google Play pages lead to third-party resources and may change.

Decisions to work with us should not be based solely on the website's marketing materials. Specific scope, timeline and cost are determined after discussing the task and are set out in a contract.

When using the website, you agree to act in good faith and comply with the laws of the Republic of Kazakhstan, these Terms and the Privacy Policy.

It is prohibited to:

• disrupt the website or attempt unauthorised access to any part of it, its servers, request data or accounts;
• send malicious code, submit forms automatically in bulk or bypass spam protection;
• provide knowingly false information or impersonate another person or organisation;
• post unlawful, offensive or rights-infringing content in forms;
• copy website materials for commercial purposes without permission;
• use website content in ways that infringe the rights of X-Labs.kz, its clients or third parties.

We may restrict access to the website or certain features if the Terms are violated or there is a security threat.

The website is provided “as is”. We make reasonable efforts to keep pages available and information up to date, but we do not guarantee uninterrupted operation, the absence of errors, or the completeness and suitability of materials for your specific purposes.

X-Labs.kz is not liable for decisions made solely on the basis of the website's informational and marketing materials without a contract and without separately agreed requirements. We are not liable for losses caused by website unavailability, actions of third parties, network failures or the use of linked third-party services.

The parties' liability under development, implementation and support contracts is determined by those contracts. In relations concerning only the use of the website, the liability of X-Labs.kz is limited to the maximum extent permitted by the laws of the Republic of Kazakhstan. Nothing in these Terms excludes liability that cannot be limited by law.

The website may contain links to third-party resources: client websites, app pages in the App Store and Google Play, maps and messengers. We do not control the content or policies of such resources and are not responsible for their operation, availability or the data they collect.

You follow external links at your own discretion. The terms of use and privacy policies of third-party services are set by their owners.

We may change the website and these Terms. The current version is always published on this page with its effective date. Continuing to use the website after a new version is published means you accept the updated Terms.

These Terms and the use of the website are governed by the laws of the Republic of Kazakhstan.

The parties seek to resolve disputes through negotiation. A claim can be sent to [email protected]. If no agreement is reached, the dispute shall be resolved by the courts of the Republic of Kazakhstan in accordance with procedural law.

For questions about the website and these Terms, contact X-Labs.kz:

• website: https://x-labs.kz;
• email: [email protected];
• phone: +7 707 524 88 88;
• WhatsApp and Telegram — the channels listed on the website.

These Terms take effect on September 30, 2026 and remain in force until a new version is published.